Terms and Conditions of Service

1

Services Provided by Altomarketing LLC

a)

Altomarketing LLC undertakes to provide the subscribing party, hereinafter "Client", the services acquired during the purchasing process on the official website.

b)

Altomarketing LLC will employ all reasonable means within its reach to provide the Client with Services of the highest quality. Services are governed by an official Service Level Agreement (SLA).

c)

Altomarketing LLC will make its best efforts to provide the Client with Services in compliance with its Customer Commitment and Loyalty Policy, and shall not be held liable for provisioning delays or disruptions arising from force majeure or events beyond its reasonable control.

d)

Web hosting services and related electronic broadcast services may only be utilized for lawful purposes under applicable federal and local laws pursuant to the Acceptable Use Policy.

e)

Altomarketing LLC shall not be liable for connectivity interruptions, transit provider routing failures, or upstream network outages caused by third-party telecom operators necessary for service delivery.

2

Client Obligations

a)

Use the Services in strict accordance with applicable local, national, and international laws pursuant to the Acceptable Use Policy. If Services are utilized by third parties, the Client bears exclusive responsibility for ensuring compliance with all legal and policy provisions.

b)

Maintain and adjust hosted content and applications in compliance with this agreement and technical directives from Altomarketing LLC. The Client holds sole responsibility for migrating, transferring, and backing up websites and general media content.

c)

Indemnify and hold Altomarketing LLC harmless from any administrative, legal, or civil claims initiated by or against the Client. Any resulting legal or administrative expenses incurred by Altomarketing LLC will be billed to the Client. Non-payment of such administrative fees authorizes immediate suspension or termination of all active services.

d)

Align administrative and billing procedures to comply strictly with the terms and conditions of the service.

3

Contract Term and Conditions

a)

The minimum service term is selected during checkout with automatic renewal at the end of each period for an equal duration. If billing cycle changes are required, the Client must notify Altomarketing LLC via ticket at least 5 days prior to renewal. Shared hosting plans do not support monthly billing. For mid-cycle plan upgrades or downgrades, unconsumed credit will be applied toward the new plan difference; remaining balances are credited to the Client account for future renewals without bearing interest.

b)

Altomarketing LLC reserves the right to amend contractual terms upon expiration of the period covered by the last payment, which shall be communicated to the Client with reasonable notice.

c)

No purchase order, commercial voucher, or terms unilaterally submitted by the Client shall invalidate or override the official Terms and Conditions, operational rules, and procedures of Altomarketing LLC.

4

Cancellation of Service

a)

The Client may generate a service cancellation request at any time, preventing automatic renewal for the subsequent period. No unpaid invoices may remain pending at the time cancellation is processed.

b)

Payment for services is made in advance and does not allow partial refunds or discounts upon early cancellation requests. Service remains active until the end of the paid billing cycle.

c)

Upon processing a service cancellation, Altomarketing LLC permanently deletes all stored data and backups with no subsequent possibility of recovery.

d)

Service cancellations under our Refund Policy remain subject to the specific terms, exclusions, and conditions outlined in our official 30-day Money-Back Guarantee.

Los productos pueden ser reembolsados solo si se cancelan dentro de los 30 días posteriores a la fecha de activación, únicamente por motivos de satisfacción del servicio.

El pago por la compra, renovación o transferencia de dominios, asi como desarrollo de Apps y Streaming no están alcanzados por la política de reembolso de Altomarketing LLC. En planes de Hosting que incluyan registro, renovación o transferencia de dominios descontarán su valor para procesar la devolución quedando este a su disposición. La devolución del dinero se realizará por el mismo medio por el que se ha abonado

5

Payment and Billing

a)

Payments must be settled in advance by the due date on each invoice to prevent automatic service suspension and automated interruption.

Si una cuenta se encuentra suspendida por falta de pago, Altomarketing LLC no podrá aplicar ningún tipo de descuento o bonificación.

b)

If an account was terminated for delinquency and the Client requests restoration, Altomarketing LLC will charge a one-time administrative fee of US$100 (or local equivalent plus taxes) to cover data recovery expenses.

c)

Any payment remitted in excess of invoice totals will be credited as a positive balance on the Client’s account for future renewals or purchases.

d)

If the Client executes a payment chargeback or dispute, all active services linked to the account will be immediately suspended until the dispute is resolved and associated administrative fees are cleared.

e)

The Client is solely responsible for keeping contact information, legal identification, physical address, and primary email address current in the billing portal.

6

Warranties and Limitation of Liability of Altomarketing LLC

a)

In no event shall Altomarketing LLC be liable for lost profits, loss of anticipated revenue, business downtime, or indirect consequential damages arising from service interruption or system failure.

b)

If the Client resells server space or streaming capacity to third parties, those sub-users hold no legal relationship with Altomarketing LLC; the Client remains solely liable for its end-users.

7

Transfer of Service

a)

Altomarketing LLC may not transfer this agreement without prior notice, except pursuant to corporate merger, reorganization, or acquisition of operating business units.

8

Contract Termination by ALTOMARKETING LLC

a)

Altomarketing LLC reserves the right to terminate this agreement unilaterally for cause upon severe violation of acceptable use policies, prolonged delinquency, or verified illegal activity.

9

Official Notifications

a)

Official communication between Altomarketing LLC and the Client occurs exclusively via the registered account email address or tickets submitted through the client portal.

b)

Altomarketing LLC sends automated notifications to the registered email regarding invoices, renewal notices, scheduled maintenance windows, and security updates.

10

Service Uptime Guarantee

a)

Altomarketing LLC guarantees continuous service availability targeting an uptime of 99.89%. If monthly uptime falls below this threshold, the Client may request service credits in accordance with our Service Level Agreement (SLA).

11

Data Backups

a)

Altomarketing LLC maintains system-level backups for web hosting infrastructure and may provide complimentary snapshot tools; however, the Client remains exclusively responsible for maintaining offsite backups of its own data.

b)

Altomarketing LLC is not liable for data loss or media deleted accidentally by the Client; maintaining external backups of critical content is the Client’s responsibility.

12

Domain Registration, Delegations and SSL Certificates

a)

Altomarketing LLC acts as an authorized registration intermediary before accredited domain registries (ICANN and designated registrars).

b)

Altomarketing LLC is not liable for registration delays, DNS delegation timing, or administrative registrant transfers caused by third-party registries or information provided by the Client.

c)

If a domain was registered through a third-party registrar, correctly delegating and pointing DNS nameservers to Altomarketing LLC servers is the Client’s sole responsibility.

d)

Altomarketing LLC will maintain domain registrations active provided the Client pays required renewal fees prior to official registry expiration dates.

e)

The Client represents that its domain registrations do not infringe upon trademarks or intellectual property rights of third parties.

f)

Where domain privacy services mask public WHOIS contact details, legal ownership and title to the domain remain exclusively with the Client.

g)

While Altomarketing LLC sends automated expiration reminders to the registered email address, the Client is responsible for tracking renewal dates and logging into the Client Portal to renew before expiration.

h)

Complimentary SSL certificates bundled with hosting plans are issued through automated certificate authorities (such as Let's Encrypt / cPanel AutoSSL) and renew automatically.

13

Shared Web Hosting and Cloud Hosting

a)

The Client agrees not to harm Altomarketing LLC, its reputation, or technical network integrity through malicious payloads, abusive scripts, or spamming activities.

b)

If an account consumes excessive compute capacity causing service degradation to other tenants, Altomarketing LLC may throttle or suspend abusive processes to protect node stability.

c)

Site builder tools are provided as a value-added feature on designated plans, subject to platform technical availability.

d)

All hosting accounts must comply with our Acceptable Use Policy (AUP), prohibiting phishing sites, malware distribution, warez, copyright infringement, and defamatory material.

14

Reseller Hosting

a)

Altomarketing LLC provides Reseller Hosting accounts strictly for authorized resale; the Reseller assumes exclusive responsibility for creating, managing, maintaining, and deleting individual sub-accounts provisioned under the plan.

b)

The Reseller Client assumes full responsibility for the activities, usage compliance, and billing of sub-accounts created under their package.

c)

Altomarketing LLC will not interface directly with the Reseller’s end-clients, preserving white-label confidentiality.

d)

All Reseller Hosting sub-accounts are subject to the same terms and Acceptable Use Policy (AUP) as shared web hosting environments.

e)

White Label Guarantee: Sub-accounts provisioned for clients will not display proprietary Altomarketing LLC logos or direct vendor branding.

15

Included Email Service

a)

Included business mailboxes are designed for standard everyday professional and corporate broadcasting correspondence.

b)

The Client may utilize domain email accounts for professional correspondence. Operational rate limits apply to prevent abuse.

c)

Automated bulk unsolicited email (SPAM), purchased mailing lists, and unverified bulk mail blasts are strictly prohibited.

d)

Official access to email services is provided via Webmail interfaces and secure IMAP, POP3, and SMTP protocols utilizing SSL/TLS encryption.

e)

All bundled email services provided by Altomarketing LLC are subject to the Acceptable Use Policy.

16

Cloud VPS and Dedicated Servers

a)

Management, software updates, and OS security hardening on unmanaged Cloud VPS and Dedicated Servers remain the responsibility of the Client.

b)

Altomarketing LLC relies on enterprise tier-3/tier-4 data centers, redundant power, and premium network transit to guarantee hypervisor availability.

c)

Technical support on unmanaged infrastructure covers physical hardware, network connectivity, power redundancy, and bare-metal hypervisor availability.

d)

For security compliance, regulatory standards, and data protection best practices, the physical attachment of unauthorized peripheral storage devices is strictly prohibited.

e)

Scheduled maintenance on hypervisors or upstream network routers will be communicated with reasonable advance notice whenever feasible.

17

Colocation / Housing of Client-Provided Servers

a)

Altomarketing LLC provides rack space in partner carrier-neutral data centers for colocation of client-owned hardware when specifically contracted.

b)

The Client releases Altomarketing LLC from liability for internal mechanical component failures attributable to hardware age or manufacturer defects.

c)

All software-level administration and configuration on colocated hardware remain under the sole custody and control of the Client.

d)

Replacement parts and vendor warranty shipments for client-owned hardware are the financial responsibility of the Client.

e)

Spares and replacement components may not be stored at facility sites without prior authorized inventory registration.

f)

Unescorted physical facility access is prohibited; scheduled site visits require escort by authorized datacenter personnel.

18

Content and Intellectual Property

a)

The Client is solely responsible for broadcast content and for securing necessary music performance rights and statutory licenses (such as ASCAP, BMI, SESAC, SoundExchange, or local equivalents in its territory).

19

Confidentiality

a)

See our Privacy Policy and Data Protection Agreement for complete commitments regarding confidentiality and data rights.

20

Affiliate Program

a)

The Affiliate Program rewards participants with commissions based on a percentage of recurring subscription invoices paid by referred clients. Complete program terms and guidelines are available in our Knowledge Base (+).

b)

The Client may withdraw earned commissions to a verified bank account under the same legal name, or apply them as account credit toward upcoming invoices. Payout requests require verification of identity and are subject to minimum balance requirements. Limit of one withdrawal request per calendar month.

c)

Average bank transfer payout clearance is 7 to 10 calendar days following approval of the withdrawal request, subject to banking regulations.

d)

All earned commissions are accounted in the designated operating currency corresponding to the Client’s country of registration.

e)

Altomarketing LLC reserves the right to update affiliate terms, commission tiers, minimum balances, and maturity windows without prior individual notice.

21

Technical Support, Response Times / SLA

a)

Service incidents and status updates are reported continuously at https://status.altomarketing.com.ar. View technical support schedule.

b)

The Client acknowledges that support tickets submitted via the client portal are the official channel for technical assistance. Supplementary chat channels serve orientation purposes. Direct telephone support is not provided.

c)

Altomarketing LLC is not liable for access disruptions to Client tickets or the Altomarketing portal caused by events of force majeure or upstream network transit failure.

Cualquier modificación en estos términos será realizada cuando Altomarketing LLC considere que es apropiado y es responsabilidad del Cliente asegurarse el conocimiento de tales cambios.

Dirección: 651 n Broad St, Suite 206, city MIddletown , Zip 19709 , New Castle Delaware